Terms and Conditions – updated September 2020
Introduction
This is an Agreement between you (the Member), and Wolfhouse Gym Ltd, a company registered in Scotland (registration number SC618453), whose registered office is at, Units 3-4 Annat Industrial Estate, Corpach, Fort William, PH33 7NA.
By completing the joining process at either our website or face to face and becoming a Member of Wolfhouse Gym, you are accepting all the terms and conditions in this Membership Agreement. You should only join if you have read them and accept them.
By completing the joining process at either our website or face to face and becoming a Member of Wolfhouse Gym, you are accepting all the terms and conditions in this Membership Agreement. You should only join if you have read them and accept them.
Definitions
Gym Membership Rules: the rules governing your conduct as set out on our website at https://www.wolfhousegym.co.uk.
Membership: your contractual relationship with us.
Monthly Membership Amount: the amount you agree to pay each month for your Membership.
Personal Training Sessions: sessions booked by you directly with an independent self-employed trainer which do not form part of this agreement and are not provided by The Gym and are subject to a separate agreement between you and the individual.
Membership: your contractual relationship with us.
Monthly Membership Amount: the amount you agree to pay each month for your Membership.
Personal Training Sessions: sessions booked by you directly with an independent self-employed trainer which do not form part of this agreement and are not provided by The Gym and are subject to a separate agreement between you and the individual.
Starting Your Membership
1. Our joining process can be either Face to Face or an online process. Full membership prices can be found on our website (www.wolfhousegym.co.uk), and are selected by you as part of the joining process. By completing either face to face or the online joining process
and becoming a Member of Wolfhouse Gym, you are accepting all the terms and conditions in this Membership Agreement (insofar as they are applicable). You should only join if you have read them and accept them.
2. This Membership Agreement starts once you have accepted the terms either in person at the Gym or during the online joining process. By accepting the terms, you are agreeing to pay any applicable Monthly Membership Amount., These are shown at the start of the joining process and again before you confirm your payment instruction.
3. You agree to comply with the Gym Membership Rules and you agree to use the gym facilities and equipment in the proper manner. You must consult a member of staff if you are unsure. We are not liable for any injury you suffer through the incorrect use of our equipment or facilities.
4. You confirm that you are at least 16 years old.
5. You will be liable for any damage caused to our equipment or facilities through your negligent use.
6. You agree to tell us immediately of any changes to your personal details, including contact information; this should be done in the online Member Area.
and becoming a Member of Wolfhouse Gym, you are accepting all the terms and conditions in this Membership Agreement (insofar as they are applicable). You should only join if you have read them and accept them.
2. This Membership Agreement starts once you have accepted the terms either in person at the Gym or during the online joining process. By accepting the terms, you are agreeing to pay any applicable Monthly Membership Amount., These are shown at the start of the joining process and again before you confirm your payment instruction.
3. You agree to comply with the Gym Membership Rules and you agree to use the gym facilities and equipment in the proper manner. You must consult a member of staff if you are unsure. We are not liable for any injury you suffer through the incorrect use of our equipment or facilities.
4. You confirm that you are at least 16 years old.
5. You will be liable for any damage caused to our equipment or facilities through your negligent use.
6. You agree to tell us immediately of any changes to your personal details, including contact information; this should be done in the online Member Area.
Using The Gym
1. You are entitled to access and to use the gym defined by your Membership until termination or suspension of that Membership pursuant to this Agreement.
2. We will make reasonable endeavours to make available to you the rights and privileges of Membership of the gym. This includes access to the gym and gym equipment, changing areas, staff and independent self-employed trainers for general advice. We will make reasonable endeavours to communicate to you in advance if we are unable to make available to you the rights and privileges of Membership.
3. The cardholder must report to reception and show their card on every visit, prior to participating in any activity.
4. Cards are not transferable and any use other than by the cardholder may result in immediate cancellation of the card and/or membership with no refund.
5. Cardholders are required to allow a facial photographic record to be stored with membership details.
6. We reserve the right to refuse any application.
7. We reserve the right to add/ remove activities from the programme at any time. Advance notice will be given, if possible.
8. We reserve the right to charge additional fees for selected activities/classes. Additional charges will be clearly indicated at point of purchase.
9. Please let us know if you lose your card. We can arrange a new one for you but this may incur a fee for a replacement.
10. Facilities/equipment may on occasion be closed for repair and maintenance work, or in the event of unforeseen circumstances.
11. Wolfhouse Gym reserves the right to review the terms and conditions at any point and to make reasonable changes.
2. We will make reasonable endeavours to make available to you the rights and privileges of Membership of the gym. This includes access to the gym and gym equipment, changing areas, staff and independent self-employed trainers for general advice. We will make reasonable endeavours to communicate to you in advance if we are unable to make available to you the rights and privileges of Membership.
3. The cardholder must report to reception and show their card on every visit, prior to participating in any activity.
4. Cards are not transferable and any use other than by the cardholder may result in immediate cancellation of the card and/or membership with no refund.
5. Cardholders are required to allow a facial photographic record to be stored with membership details.
6. We reserve the right to refuse any application.
7. We reserve the right to add/ remove activities from the programme at any time. Advance notice will be given, if possible.
8. We reserve the right to charge additional fees for selected activities/classes. Additional charges will be clearly indicated at point of purchase.
9. Please let us know if you lose your card. We can arrange a new one for you but this may incur a fee for a replacement.
10. Facilities/equipment may on occasion be closed for repair and maintenance work, or in the event of unforeseen circumstances.
11. Wolfhouse Gym reserves the right to review the terms and conditions at any point and to make reasonable changes.
Payment
1. On signing and agreeing to become a member of Wolfhouse Gym you agree to make an upfront payment of an amount equivalent to the pro rata monthly membership fee, as detailed below:
Sign up date-
2. If your Membership has a recurring Monthly Membership fee, you agree to maintain a Direct Debit instruction with your bank for the Monthly Membership Amount. Your Monthly Membership Amount is due on the date shown at the end of the joining process (which will also be confirmed to you by email), and subsequent Monthly Membership payments will be due on the same day of each month until your Membership is cancelled.
3. We reserve the right, at our discretion, to change your Monthly Membership Amount fee. If this happens we’ll notify you by email not less than 1 month before the change is made. You are able to cancel your membership within this period, and if we don’t hear from you within the period the new Monthly Membership Amount fee will apply automatically.
4. If any payment due from you is returned unpaid or not honoured, we may charge you an Administration Fee of £15.
Sign up date-
- 1 st -15 th , Full membership amount
- 16 th - 31st- 50% of membership fee
2. If your Membership has a recurring Monthly Membership fee, you agree to maintain a Direct Debit instruction with your bank for the Monthly Membership Amount. Your Monthly Membership Amount is due on the date shown at the end of the joining process (which will also be confirmed to you by email), and subsequent Monthly Membership payments will be due on the same day of each month until your Membership is cancelled.
3. We reserve the right, at our discretion, to change your Monthly Membership Amount fee. If this happens we’ll notify you by email not less than 1 month before the change is made. You are able to cancel your membership within this period, and if we don’t hear from you within the period the new Monthly Membership Amount fee will apply automatically.
4. If any payment due from you is returned unpaid or not honoured, we may charge you an Administration Fee of £15.
Ending Your Membership
1. You have the right to cancel this Agreement within 14 days from the start of the Agreement without giving any reason, but you must let us know you wish to do so within the 14-day period and you must not have used the Gym. If you have used the Gym we reserve the right to charge you for the visits in accordance with our price plan. You may email us at wolfhousegym@gmail.com or contact us through the Member Area (using the email that you used during the online joining process.
2. In case of dispute you must show that you cancelled the Agreement in accordance with the cancellation terms, but for these purposes it will be sufficient to show that you sent your communication concerning your exercise of the right to cancel before the cancellation period had expired.
3. If you cancel your Membership within our 14-day cooling off period, proportionate charges may be due by you. We will refund to you any Monthly Membership Amount you have paid us, but the refunded amount will be reduced by the value of membership used in that period. Refunds will be made no later than 14 days after the day on which we were informed about your decision to cancel, and will be made using the same means of payment you used for the initial transaction.
4. After the 14-day cancellation period you may terminate your Membership at any time by giving us a minimum of 30 days’ notice. A pro rata payment may be charged for any membership days out with your monthly membership fee.
5. We may terminate this Agreement and your Membership with immediate effect if you do not pay any Monthly Membership Amount when it falls due.
6. We may terminate this Agreement and cancel your Membership with immediate effect on notice to you if you consistently breach any of the Gym Membership Rules. In this event you will no longer be able to access any of our facilities and we will not give any refund.
7. If we do not terminate your Membership if you consistently breach any of the Gym Membership Rules, or if we give you extra time to pay if you do not pay your Monthly Membership Amount when it falls due, that will not prevent us from subsequently enforcing the terms of this Agreement.
8. Upon cancellation of your membership by any means, you must return your card to us.
2. In case of dispute you must show that you cancelled the Agreement in accordance with the cancellation terms, but for these purposes it will be sufficient to show that you sent your communication concerning your exercise of the right to cancel before the cancellation period had expired.
3. If you cancel your Membership within our 14-day cooling off period, proportionate charges may be due by you. We will refund to you any Monthly Membership Amount you have paid us, but the refunded amount will be reduced by the value of membership used in that period. Refunds will be made no later than 14 days after the day on which we were informed about your decision to cancel, and will be made using the same means of payment you used for the initial transaction.
4. After the 14-day cancellation period you may terminate your Membership at any time by giving us a minimum of 30 days’ notice. A pro rata payment may be charged for any membership days out with your monthly membership fee.
5. We may terminate this Agreement and your Membership with immediate effect if you do not pay any Monthly Membership Amount when it falls due.
6. We may terminate this Agreement and cancel your Membership with immediate effect on notice to you if you consistently breach any of the Gym Membership Rules. In this event you will no longer be able to access any of our facilities and we will not give any refund.
7. If we do not terminate your Membership if you consistently breach any of the Gym Membership Rules, or if we give you extra time to pay if you do not pay your Monthly Membership Amount when it falls due, that will not prevent us from subsequently enforcing the terms of this Agreement.
8. Upon cancellation of your membership by any means, you must return your card to us.
Additional Services
Should you wish to cancel or reschedule a personal training session or a class that you have booked into, you must give a minimum of 24 hour notice. If you cancel after that we will not issue a refund unless there are extenuating circumstances and we have agreed to reschedule.
1. Personal Training Sessions undertaken by Self-employed Personal trainers and “additional services” do not form part of this Agreement and are not provided by Wolfhouse Gym Ltd.
2. Any “additional services” (including, for example, Personal Training Sessions, Classes taken by external Trainers) which you contract for or agree to pay for, do not form part of your Membership Agreement and the Terms & Conditions of this Agreement will not apply to them. You should be aware that if you enter into any agreement for “additional services”, you are entering into an agreement with those individuals and not with us.
3. For the “additional services, we will ensure that each external trainer has the required certificate, training and Insurance to undertake the classes or personal training. However, that is the extent of our duty of care.
4. We do not accept any liability for any losses, damage, personal injury or other loss caused by any negligent act or omission of those providing the “additional services” which are specifically excluded from the Membership Agreement and We do not accept any responsibility for the same save where precluded by law.
5. We may provide induction services or personal reviews of your training needs. Such services are provided without additional charge.
1. Personal Training Sessions undertaken by Self-employed Personal trainers and “additional services” do not form part of this Agreement and are not provided by Wolfhouse Gym Ltd.
2. Any “additional services” (including, for example, Personal Training Sessions, Classes taken by external Trainers) which you contract for or agree to pay for, do not form part of your Membership Agreement and the Terms & Conditions of this Agreement will not apply to them. You should be aware that if you enter into any agreement for “additional services”, you are entering into an agreement with those individuals and not with us.
3. For the “additional services, we will ensure that each external trainer has the required certificate, training and Insurance to undertake the classes or personal training. However, that is the extent of our duty of care.
4. We do not accept any liability for any losses, damage, personal injury or other loss caused by any negligent act or omission of those providing the “additional services” which are specifically excluded from the Membership Agreement and We do not accept any responsibility for the same save where precluded by law.
5. We may provide induction services or personal reviews of your training needs. Such services are provided without additional charge.
Other Clauses
1. Only you, the person named in the online joining process, can benefit from this Agreement.
2. Wolfhouse Gym Ltd, Its Directors and Employees are not liable for any loss, damage or theft of any of your property that you bring onto any of our premises. If such loss, damage or theft is caused by the negligent acts or omissions of Wolfhouse Gym Ltd, employees or our liability to you will be limited to £200.
3. We may make reasonable changes to the Gym Membership Rules and the Membership Agreement at any time. It is your responsibility to check online at regular intervals for changes to these documents.
4. You should print a copy of this Agreement for future reference.
2. Wolfhouse Gym Ltd, Its Directors and Employees are not liable for any loss, damage or theft of any of your property that you bring onto any of our premises. If such loss, damage or theft is caused by the negligent acts or omissions of Wolfhouse Gym Ltd, employees or our liability to you will be limited to £200.
3. We may make reasonable changes to the Gym Membership Rules and the Membership Agreement at any time. It is your responsibility to check online at regular intervals for changes to these documents.
4. You should print a copy of this Agreement for future reference.
